A Confidential Counseling and Referral Service

Counseling Assistance and Resources for Employees, Employee Assistance Program (CARE EAP) is a confidential counseling and referral service offered to employees and their families to help address emotional and behavioral problems that affect job performance. The program also provides managers and supervisors with consultation and training services designed to assist them in early problem identification and intervention. These services enable the organization to retain valued employees, reduce the cost of recruitment and replacement, and provide supervisors with the support they need to ensure a safe and productive workplace.

Human Resources research established that employees experiencing mental health or substance abuse-related problems incur deficiencies in attendance, workplace accidents, conduct, and work quality and quantity. Deficiencies in these areas adversely affect an organization's capacity to achieve targeted levels of profitability, customer service, community responsiveness, and employee morale.

EAPs are structured to provide an accessible, comprehensive, and cost-effective approach to the management of mental health and substance abuse-related employee problems. Distressed and impaired employees either seek or are referred to the EAP. Interventions range from education to the provision of brief treatment with referral and case management of employees. The EAP serves to enhance existing mental health benefits by rapidly resolving manageable problems and efficiently interacting with the managed care plan to facilitate more intensive treatment when clinically required.

EAPs reduce healthcare and disability claims, increase productivity and improve attendance through the provision of the following core services: